Simones Tutoring FZE — Refund and Cancellation Policy

Last Updated: May 10, 2026

This Refund and Cancellation Policy (“Policy”) explains how cancellations, refunds, credits, rescheduling, subscriptions, and missed sessions are handled on Simones Tutoring FZE (“Simones Tutoring,” “we,” “our,” or “us”).

By purchasing or booking tutoring sessions, classes, subscriptions, educational programs, workshops, or related services (“Services”) through Simones Tutoring, you agree to this Policy in addition to our Terms of Service and other applicable policies.

1. General Refund Principles

Simones Tutoring aims to provide fair and reasonable solutions for students, parents, educators, and platform users.

Refund eligibility may depend on:

• The type of Service purchased;

• Timing of cancellation;

• Subscription terms;

• Class or educator policies;

• Promotional or discounted pricing;

• Attendance or participation status;

• Applicable laws and regulations.

Refunds are not guaranteed unless otherwise required by applicable law or expressly stated by Simones Tutoring.

2. Canceling Individual Tutoring Sessions

a. Student or Parent Cancellations

Students or parents may cancel tutoring sessions before the scheduled start time.

Unless otherwise stated:

• Cancellations made sufficiently in advance may qualify for rescheduling, credits, or refunds;

• Late cancellations may be partially refundable or non-refundable;

• Missed sessions without notice are generally non-refundable.

Specific cancellation windows may vary depending on:

• Educator availability;

• Program structure;

• Session type;

• Subscription terms.

b. Educator Cancellations

If an educator cancels a session:

• Simones Tutoring may offer rescheduling options;

• Replacement educators may be offered where appropriate;

• Account credits or refunds may be provided.

Repeated educator cancellations may result in educator review, suspension, or removal.

3. Recurring Weekly Classes and Subscriptions

Recurring classes, memberships, or subscription-based Services may renew automatically unless canceled before the next billing cycle.

Users are responsible for:

• Monitoring active subscriptions;

• Managing cancellation timing;

• Reviewing billing schedules.

Unless otherwise stated:

• Cancellation stops future billing cycles only;

• Previously processed subscription payments are generally non-refundable;

• Access may continue until the current billing period ends.

Certain educational programs may require minimum commitments or fixed enrollment periods.

4. Missed Sessions and No-Shows

If a student misses a scheduled session:

• The session may be considered completed;

• Refunds are generally not provided;

• Makeup sessions are not guaranteed.

Exceptions may be considered in limited circumstances at Simones Tutoring’s discretion.

Users are responsible for:

• Attending sessions on time;

• Maintaining internet access and equipment;

• Reviewing schedules and time zones carefully.

5. Technical Issues

Refunds or credits related to technical problems may depend on:

• The source of the issue;

• Session disruption severity;

• Availability of rescheduling;

• Educator participation;

• User device or internet conditions.

Simones Tutoring is not responsible for:

• Internet outages outside our control;

• User device failures;

• Unsupported browsers or software;

• External platform disruptions.

Where appropriate, we may provide:

• Rescheduled sessions;

• Partial credits;

• Alternative educational support.

6. Package Programs and Multi-Session Courses

Educational packages or multi-session programs may have additional terms regarding:

• Expiration dates;

• Attendance requirements;

• Fixed schedules;

• Session usage deadlines;

• Refund eligibility.

Unless otherwise stated:

• Partially used packages may not be fully refundable;

• Unused sessions may expire;

• Program fees may become non-refundable after commencement.

7. Promotional Offers and Discounted Purchases

Purchases made using:

• Promo codes;

• Referral rewards;

• Scholarship credits;

• Membership discounts;

• Bonus credits;

• Promotional pricing

may have separate refund limitations.

Promotional credits or discounts may:

• Expire;

• Be non-transferable;

• Not be reinstated after refunds.

8. Account Credits

Instead of monetary refunds, Simones Tutoring may issue:

• Platform credits;

• Learning credits;

• Rescheduling balances;

• Promotional replacement credits.

Credits:

• May expire;

• Are generally non-transferable;

• Usually cannot be redeemed for cash;

• May only be used for eligible Services.

9. Chargebacks and Payment Disputes

If a user initiates a chargeback or payment dispute:

• Access to Services may be suspended;

• Future bookings may be restricted;

• Simones Tutoring may investigate the transaction;

• Supporting documentation may be shared with payment providers.

Fraudulent or abusive chargebacks may result in account suspension or permanent termination.

10. Refund Processing Times

Approved refunds may take time to process depending on:

• Payment method;

• Financial institution;

• Payment provider;

• Currency conversion requirements.

Estimated processing times may vary and are not guaranteed.

Any foreign transaction fees or exchange rate differences imposed by third parties are outside Simones Tutoring’s control.

11. Safety and Conduct Issues

Refunds may be denied or limited if account restrictions, suspensions, or removals result from:

• Violations of Community Standards;

• Harassment or abusive behavior;

• Fraud or misuse;

• Unauthorized recordings;

• Safety concerns;

• Violations of platform policies.

Simones Tutoring reserves sole discretion regarding refunds connected to safety or misconduct investigations.

12. Changes to This Policy

Simones Tutoring reserves the right to:

• Modify refund eligibility;

• Change cancellation windows;

• Update subscription terms;

• Adjust account credit rules;

• Revise billing and rescheduling policies.

Updated versions become effective upon posting unless otherwise required by law.

13. Contact Information

If you have questions regarding cancellations, billing, subscriptions, or refunds, please contact:

Simones Tutoring FZE

Dubai, United Arab Emirates
Email: info@simonesutoring.com
Website: https://www.simonesutoring.com

Important Notice

This document is provided for informational and operational purposes only and does not constitute legal or financial advice.

Simones Tutoring should consult qualified legal counsel regarding:

• UAE consumer protection laws;

• Subscription billing regulations;

• International payment obligations;

• Educational platform compliance;

• Chargeback and refund procedures.