Simones Tutoring FZE — Data Retention and Deletion Policy

Last Updated: May 10, 2026

This Data Retention and Deletion Policy (“Policy”) explains how Simones Tutoring FZE (“Simones Tutoring,” “we,” “our,” or “us”) may retain, archive, delete, anonymize, or otherwise manage personal information and educational data collected through our tutoring platform, educational services, websites, applications, communication systems, and related Services (“Services”).

This Policy is intended to help users understand how information may be stored, retained, and deleted in connection with Simones Tutoring Services.

This Policy should be read together with our:

• Privacy Policy;

• Children’s Privacy and COPPA Policy;

• Learner Privacy Guide;

• Additional Privacy Disclosures for UAE Residents;

• Terms of Service;

• Other applicable policies.

1. Purpose of Data Retention

Simones Tutoring may retain information for purposes including:

• Providing educational Services;

• Managing accounts and enrollments;

• Maintaining educational records;

• Supporting learners and educators;

• Maintaining platform security;

• Preventing fraud or abuse;

• Complying with legal or regulatory obligations;

• Resolving disputes;

• Enforcing agreements;

• Maintaining backups and operational continuity.

Retention periods may vary depending on:

• The type of information;

• Operational requirements;

• Legal obligations;

• Educational needs;

• Security considerations.

2. Categories of Information Retained

Depending on platform usage, Simones Tutoring may retain:

• Account information;

• Enrollment records;

• Billing and transaction data;

• Educational materials and assignments;

• Attendance and participation records;

• Communications and support requests;

• Session recordings where applicable;

• Technical logs and security information;

• Platform activity records.

3. Retention Timeframes

Retention periods may vary depending on the information involved and operational requirements.

Examples may include:

• Active account information retained while accounts remain active;

• Billing and transaction records retained for accounting or legal compliance purposes;

• Educational records retained for operational or educational support;

• Security and technical logs retained for fraud prevention and system integrity;

• Session recordings retained for moderation, review, safety, or support purposes.

Certain information may be retained longer where:

• Required by law;

• Necessary to resolve disputes;

• Needed for fraud prevention;

• Required for safety or platform integrity;

• Needed for backup or disaster recovery systems.

Retention periods are not guaranteed and may vary depending on operational or legal requirements.

4. Inactive Accounts

Accounts that remain inactive for extended periods may:

• Be archived;

• Have limited functionality;

• Become subject to deletion procedures;

• Lose access to certain content or records.

Before deleting inactive accounts, Simones Tutoring may attempt to notify users using available contact information where reasonably practical.

Certain information may still be retained after account closure for:

• Legal compliance;

• Security purposes;

• Financial recordkeeping;

• Fraud prevention;

• Backup and operational continuity.

5. Session Recordings and Educational Materials

Certain tutoring sessions, classes, communications, and educational activities may be recorded or stored for:

• Safety and moderation;

• Parent review access;

• Educational support;

• Quality assurance;

• Training and operational purposes;

• Dispute resolution.

Recordings and educational materials may be retained for varying periods depending on:

• Program structure;

• Subscription level;

• Platform settings;

• Educator preferences;

• Legal or operational requirements.

Users may not assume recordings or uploaded materials will remain permanently available.

Simones Tutoring reserves the right to:

• Remove recordings;

• Limit replay access;

• Archive educational content;

• Delete expired or outdated materials.

6. Backup Systems and Archived Data

Simones Tutoring may maintain backup systems and archived copies of certain information for:

• Disaster recovery;

• Platform continuity;

• Security purposes;

• Operational restoration;

• Legal compliance.

Deleted information may temporarily remain in backup systems before permanent removal.

Backup retention schedules may vary and are subject to technical and operational limitations.

7. Deletion Requests

Subject to applicable laws and operational requirements, users may request deletion of certain personal information.

Deletion requests may be submitted by:

• Account holders;

• Parents or guardians acting on behalf of minors where authorized;

• Authorized representatives where permitted.

Deletion requests may require:

• Identity verification;

• Account verification;

• Additional information where necessary.

Simones Tutoring may deny or limit deletion requests where retention is necessary for:

• Legal obligations;

• Educational records;

• Financial compliance;

• Fraud prevention;

• Safety investigations;

• Security or operational requirements.

8. Anonymization and Aggregated Data

In some situations, Simones Tutoring may anonymize or aggregate information so that it no longer identifies individuals.

Anonymized or aggregated information may be used for:

• Analytics;

• Educational insights;

• Platform improvements;

• Operational reporting;

• Research and development.

Aggregated or anonymized data may be retained for longer periods because it no longer identifies individual users.

9. User Responsibilities

Users are responsible for:

• Downloading or saving personal copies of educational materials where desired;

• Maintaining updated contact information;

• Reviewing account activity;

• Submitting deletion or access requests where applicable.

Simones Tutoring is not responsible for loss of access to materials following account deletion, expiration, or platform changes.

10. International Data Storage

Because Simones Tutoring may operate internationally, information may be processed or stored outside the United Arab Emirates.

By using the Services, users acknowledge that information may be transferred to jurisdictions with different data protection laws.

We take reasonable measures intended to protect information during international transfers where applicable.

11. Security and Protection Measures

Simones Tutoring uses reasonable administrative, technical, and organizational safeguards intended to help protect retained information.

However, no online system or electronic storage method can be guaranteed completely secure.

Users remain responsible for:

• Protecting account credentials;

• Using secure devices and internet connections;

• Reporting suspicious activity promptly.

12. Changes to This Policy

Simones Tutoring reserves the right to update or modify this Data Retention and Deletion Policy periodically.

Updated versions become effective upon posting unless otherwise stated.

Continued use of the Services after updates constitutes acceptance of the revised Policy.

13. Contact Information

If you have questions regarding data retention, deletion requests, or information management practices, please contact:

Simones Tutoring FZE

Dubai, United Arab Emirates
Email: info@simonesutoring.com
Website: https://www.simonesutoring.com

Important Notice

This document is provided for informational and operational purposes only and does not constitute legal advice.

Simones Tutoring should consult qualified legal counsel regarding:

• UAE data protection requirements;

• Educational record retention obligations;

• International privacy regulations;

• Child privacy and deletion rights;

• Backup and cybersecurity compliance.