How Payments Work on Simones Tutoring

Last Updated: May 10, 2026

This page explains how payments, billing, refunds, payouts, subscriptions, and related financial transactions work on Simones Tutoring FZE (“Simones Tutoring,” “we,” “our,” or “us”).

By purchasing classes, tutoring sessions, subscriptions, educational programs, or related services through Simones Tutoring, you agree to these payment terms in addition to our Terms of Service and applicable policies.

1. Accepted Payment Methods

Simones Tutoring may accept payments through approved third-party payment providers.

Available payment methods may include:

• Credit cards;

• Debit cards;

• Digital wallets;

• Bank-supported payment systems;

• Subscription billing providers;

• Other payment methods displayed during checkout.

Available payment methods may vary depending on your country, currency, device, or payment provider.

2. Payment Timing

Payments are generally charged:

• At the time of booking;

• At subscription renewal;

• At enrollment confirmation;

• According to installment or package schedules where applicable.

Certain services may require advance payment before participation is confirmed.

Users are responsible for ensuring that their payment information remains valid and up to date.

3. Currency and Pricing

Prices displayed on Simones Tutoring may vary based on:

• Region;

• Currency;

• Promotional offers;

• Membership plans;

• Educational programs.

Users may be charged in:

• UAE Dirhams (AED);

• U.S. Dollars (USD);

• Other supported currencies.

Exchange rates and international transaction fees may be determined by your financial institution or payment provider.

Simones Tutoring is not responsible for currency conversion fees or foreign transaction charges.

4. Subscriptions and Recurring Billing

Some Simones Tutoring services operate on recurring subscription plans.

By purchasing a subscription, you authorize recurring charges using your selected payment method.

Subscriptions may renew automatically unless canceled before the next billing cycle.

Subscription plans may include:

• Monthly memberships;

• Recurring tutoring packages;

• Educational access plans;

• Learning memberships;

• Program-based billing.

5. Failed Payments

If a payment cannot be processed:

• Access to services may be limited or suspended;

• Future enrollments may be blocked;

• Subscription access may be interrupted;

• Outstanding balances may remain due.

Users are responsible for resolving failed payments promptly.

Simones Tutoring reserves the right to retry failed charges where permitted by law.

6. Refunds and Credits

Refund eligibility depends on:

• The type of service purchased;

• Timing of cancellation;

• Subscription terms;

• Instructor policies;

• Promotional conditions;

• Applicable laws.

Unless otherwise stated:

• Missed sessions are generally non-refundable;

• Late cancellations may not qualify for refunds;

• Certain digital or completed services may be non-refundable.

Where appropriate, Simones Tutoring may issue:

• Account credits;

• Partial refunds;

• Rescheduled sessions;

• Replacement services.

Refund decisions are made at Simones Tutoring’s discretion unless otherwise required by law.

7. Promo Codes and Bonus Credits

Users may be eligible to use:

• Promo codes;

• Membership credits;

• Referral rewards;

• Educational grants;

• Bonus credits;

• Scholarship discounts.

Promotional credits:

• May expire;

• Are non-transferable;

• May have usage restrictions;

• Cannot typically be redeemed for cash.

Simones Tutoring reserves the right to revoke promotions in cases of abuse, fraud, or misuse.

8. Taxes and Fees

Depending on your location and applicable laws, purchases may include:

• VAT;

• GST;

• Sales tax;

• Payment processing fees;

• Currency conversion fees.

Users are responsible for any taxes or fees associated with their transactions unless otherwise stated.

9. Educator Payments

Educators providing services through Simones Tutoring may receive payouts according to applicable educator agreements and payout schedules.

Educator payouts may depend on:

• Completed sessions;

• Attendance verification;

• Refund adjustments;

• Platform fees;

• Payment processing timelines.

Simones Tutoring reserves the right to:

• Delay or withhold payouts during investigations;

• Reverse payments connected to fraud or disputes;

• Adjust payouts for refunds or chargebacks.

Educators are responsible for:

• Providing accurate payout information;

• Paying taxes;

• Complying with applicable financial regulations.

10. Chargebacks and Payment Disputes

If a user initiates a chargeback or payment dispute:

• Access to services may be suspended;

• Future bookings may be restricted;

• Simones Tutoring may investigate the transaction;

• Supporting documentation may be provided to payment providers.

Fraudulent or abusive chargebacks may result in account suspension or permanent termination.

11. Payment Security

Payment information may be processed through third-party payment processors.

Simones Tutoring does not store full payment card details unless specifically disclosed.

We take reasonable measures to work with providers that maintain appropriate security standards.

However, no payment system can be guaranteed completely secure.

12. Changes to Pricing and Payment Policies

Simones Tutoring reserves the right to:

• Modify pricing;

• Adjust subscription plans;

• Introduce new fees;

• Update billing structures;

• Change refund policies.

Updated pricing or policies may take effect immediately unless otherwise required by law.

13. Contact Support

If you have questions about billing, refunds, payments, or subscriptions, please contact:

Simones Tutoring FZE

Dubai, United Arab Emirates
Email: info@simonesutoring.com
Website: https://www.simonesutoring.com

Important Notice

This document is provided for informational and operational purposes only and does not constitute legal, tax, or financial advice.

Simones Tutoring should consult qualified legal and financial professionals regarding:

• UAE payment regulations;

• Subscription billing compliance;

• Consumer protection laws;

• International payment processing;

• Tax obligations;

• Chargeback handling procedures.