Simones Tutoring FZE — Privacy Policy

Last Updated: May 10, 2026

Simones Tutoring FZE (“Simones Tutoring,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information collected through our websites, educational platforms, tutoring services, applications, communication systems, and related services (“Services”).

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when users access or use Simones Tutoring Services.

By using our Services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected from:

• Students and learners;

• Parents and guardians;

• Tutors, educators, and contractors;

• Website visitors;

• Customers and subscribers;

• Individuals interacting with Simones Tutoring.

This Privacy Policy applies to information collected through:

• Our websites;

• Online tutoring sessions and classes;

• Educational platforms;

• Customer support systems;

• Enrollment and payment systems;

• Mobile or web applications;

• Communication tools and marketing channels.

This Privacy Policy should be read together with:

• Terms of Service;

• Children’s Privacy and COPPA Policy;

• Cookie Policy;

• Additional Privacy Disclosures for UAE Residents;

• Other applicable policies.

2. Information We Collect

Depending on how users interact with Simones Tutoring, we may collect the following categories of information:

a. Personal Information

This may include:

• Full name;

• Parent or guardian information;

• Email address;

• Phone number;

• Account credentials;

• Billing information;

• Country, city, or time zone.

b. Educational Information

This may include:

• Subject interests;

• Academic level or grade;

• Attendance information;

• Enrollment history;

• Learning progress;

• Submitted assignments or educational materials;

• Participation in tutoring sessions or classes.

c. Technical Information

This may include:

• IP address;

• Device identifiers;

• Browser type;

• Operating system;

• Login activity;

• Usage analytics;

• Session information.

d. Audio, Video, and Communications

Certain Services may involve:

• Live video participation;

• Audio communications;

• Chat messaging;

• Session recordings;

• Shared educational content.

e. Payment Information

Payments may be processed through third-party payment providers.

Simones Tutoring may receive limited billing or transaction information necessary to process purchases and manage Services.

3. How We Collect Information

We may collect information:

• Directly from users;

• From parents or guardians;

• Through platform usage;

• Through cookies and analytics tools;

• From payment providers;

• From educational or support interactions;

• Through third-party integrations.

4. How We Use Information

Simones Tutoring may use personal information to:

• Provide tutoring and educational Services;

• Manage accounts and enrollments;

• Process payments and subscriptions;

• Deliver online classes and tutoring sessions;

• Communicate with users;

• Improve platform functionality and user experience;

• Maintain platform security;

• Detect fraud or misuse;

• Conduct analytics and operational reviews;

• Provide customer support;

• Comply with legal obligations.

We may also use information for:

• Internal training;

• Quality assurance;

• Marketing and educational communications;

• Service development and improvements.

5. Legal Basis for Processing

Where required by applicable law, Simones Tutoring may process personal information based on:

• User consent;

• Contractual necessity;

• Legitimate business interests;

• Legal obligations;

• Safety and security requirements.

By using our Services, users acknowledge that certain processing activities are necessary for platform operations and educational service delivery.

6. Information Sharing and Disclosure

We may share personal information with:

• Educators and tutors providing Services;

• Payment processors and financial providers;

• Technology and hosting providers;

• Customer support providers;

• Analytics and security partners;

• Legal or regulatory authorities where required;

• Professional advisors and auditors.

Information is shared only where reasonably necessary for:

• Service delivery;

• Operations;

• Security;

• Compliance;

• Educational purposes.

Simones Tutoring does not sell personal information.

7. Children’s Privacy

Simones Tutoring provides educational Services that may involve minors.

We take additional steps intended to:

• Protect children’s privacy;

• Support parental supervision;

• Maintain safe learning environments;

• Limit unnecessary data collection.

Parents or guardians are responsible for supervising minors using the Services.

Please review our Children’s Privacy and COPPA Policy for additional information.

8. Session Recordings and Monitoring

Certain classes, tutoring sessions, or communications may be recorded for:

• Safety and moderation;

• Quality assurance;

• Parent review access;

• Educational support;

• Training purposes;

• Dispute resolution.

Recordings may include audio, video, chat, or shared educational materials.

Users may not independently record or distribute sessions without authorization.

9. Cookies and Tracking Technologies

Simones Tutoring may use:

• Cookies;

• Analytics technologies;

• Session identifiers;

• Performance monitoring tools;

• Security technologies;

• Advertising and marketing tools.

These technologies help:

• Operate the platform;

• Improve functionality;

• Analyze usage trends;

• Support communications and marketing;

• Maintain security.

Please review our Cookie Policy and Personalized Advertising Settings for additional information.

10. Data Security

Simones Tutoring uses reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no online platform or electronic transmission method can be guaranteed completely secure.

Users are responsible for:

• Protecting account credentials;

• Using secure devices and internet connections;

• Reporting suspicious activity promptly.

11. International Data Transfers

Because Simones Tutoring may operate internationally, personal information may be processed or stored outside the United Arab Emirates.

By using the Services, users acknowledge that information may be transferred to countries with different privacy or data protection laws.

We take reasonable measures intended to protect information during international transfers where applicable.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide Services;

• Maintain educational or business records;

• Resolve disputes;

• Enforce agreements;

• Comply with legal obligations;

• Maintain safety and security.

Retention periods may vary depending on the type of information and applicable legal requirements.

13. User Rights and Choices

Subject to applicable laws and operational requirements, users may request to:

• Access personal information;

• Correct inaccurate information;

• Request deletion of certain information;

• Withdraw consent where applicable;

• Manage communication preferences;

• Ask questions regarding privacy practices.

Certain requests may be limited where retention is necessary for legal, educational, security, or operational purposes.

14. Third-Party Services

Our Services may integrate with third-party providers, including:

• Video conferencing tools;

• Educational software;

• Payment processors;

• Analytics providers;

• Communication platforms.

Third-party providers may operate under their own privacy policies and terms.

Simones Tutoring is not responsible for independent third-party privacy practices.

15. Changes to This Privacy Policy

Simones Tutoring may update this Privacy Policy periodically.

Updated versions become effective upon posting unless otherwise stated.

Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

16. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

Simones Tutoring FZE

Dubai, United Arab Emirates
Email: info@simonesutoring.com
Website: https://www.simonesutoring.com

Important Notice

This document is provided for informational and operational purposes only and does not constitute legal advice.

Simones Tutoring should consult qualified legal counsel regarding:

• UAE data protection requirements;

• Dubai cybersecurity and e-commerce regulations;

• International privacy obligations;

• Educational platform compliance;

• Child privacy requirements;

• International student data handling.